Terms of Service
Our terms align with this privacy policy. Both documents work together to protect your rights and define how topan hoki operates.
LEGAL REFERENCE
Your Data. Our Responsibility.
We handle your personal information with the same care you'd expect from a platform built for Indonesia. This policy explains exactly what we collect, how we use it...
Data ProtectionTransparent PracticesIndonesia-CompliantAccount SecurityPayment Privacy
What We Collect and Why
When you open your account with topan hoki, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your account secure. This includes your name, contact details, payment method information and gaming activity. We use this data to deliver our service, prevent fraud, comply with local regulations in supported regions, and improve your experience.
Your information is never sold to third parties. We retain it only as long as necessary to serve you and meet legal obligations.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About Your Privacy
Email Support
Reach our privacy team directly with any concerns about how we handle your data. We respond to all privacy inquiries within 48 hours.
Account Settings
Review and update your personal information anytime from your account dashboard. Control what data you share and how we contact you.
Data Access Request
Request a copy of all personal data we hold about you. Submit your request through your account or contact our support team directly.
WHY VISITORS TRUST US
How We Protect Your Information
Encryption Standard
All data transmitted between your device and our servers uses industry-standard SSL encryption. Your payment details never travel unprotected.
Secure Storage
Personal information is stored on protected servers with restricted access. Only authorised staff can view your account data for legitimate service reasons.
Regular Audits
We conduct regular security reviews and penetration testing to identify and fix vulnerabilities before they become risks to your account.
Payment Compliance
DANA, OVO, GoPay and QRIS transactions follow strict PCI-DSS standards. Your payment method details are tokenised and never stored in plain text.
Fraud Detection
We monitor account activity in real time to spot unusual behaviour. Suspicious transactions are flagged immediately and you're notified.
Data Retention Policy
We keep your data only as long as needed to serve you and meet legal requirements. Inactive accounts are reviewed annually for data minimisation.
PLATFORM COMPARISON
Consistency Across Our Policies
Cookie Policy
We use cookies to improve your experience and remember your preferences. Our cookie policy details exactly what we track and why.
Payment Security
Payment policies mirror privacy standards. DANA, OVO, GoPay and QRIS are processed with the same encryption and fraud checks.
Account Closure
When you close your account, we delete personal data within 30 days unless legal obligations require longer retention.
Third-Party Sharing
We never share your data with marketing partners or advertisers. Only payment processors and compliance authorities receive limited information.
Policy Updates
Changes to this policy are announced 30 days in advance. You'll see a notification when you log in and can review the full update.
International Data
If you access topan hoki from outside Indonesia, your data is still protected under the same standards outlined in this policy.
Core Privacy Commitments
No Spam
We only contact you about your account, transactions and service updates. Marketing emails are opt-in and you can unsubscribe anytime.
Your Control
You decide what information you share and how we use it. Change your preferences in account settings whenever you want.
Transparent Logging
Every access to your account is logged. You can review login history and active sessions from your security dashboard.
Fast Deletion
Request permanent deletion of your account and all associated data. We process deletion requests within 14 days.
Legal Compliance
We comply with data protection laws in supported regions. Our practices reflect Indonesia's standards for personal information handling.
Breach Response
If a security incident affects your data, we notify you immediately and provide guidance on protecting your account.
Privacy Questions Answered
We delete your personal information within 30 days of closure. Payment records are kept for 7 years to comply with financial regulations in supported regions. You can request earlier deletion if no outstanding transactions exist.
Payment information is encrypted immediately upon entry and stored separately from your account profile. We never store full card or wallet numbers. All transactions are tokenised and processed through PCI-DSS compliant payment gateways.
Yes. Submit a data access request from your account settings or email our privacy team. We'll provide a complete copy of your personal information within 14 days, including your gaming history and transaction records.
No. We never sell, rent or share your personal data with marketers or third parties. Only payment processors and compliance authorities receive limited information necessary to serve you legally.
Gaming activity is retained for 3 years to help you review your history and for fraud prevention. Transaction records are kept for 7 years per financial regulations. You can request deletion of older activity data anytime.
Change your password immediately and contact our support team. We'll review your account activity, flag suspicious transactions and help you secure your account. Enable two-factor authentication for extra protection.
If you access topan hoki from another country, your data receives the same protection standards outlined in this policy. We comply with local regulations in supported regions while maintaining consistent security practices.